WARRANTY

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The DERUIZ Ebike comes with a 2-year warranty. The warranty for the bike and other binding legal provisions (such as terms of order, etc.) may be subject to change at any time. To know the current warranty terms, please read the following points:

All Deruiz electric bicycles are covered by a two-year limited warranty from the date of purchase. Defective items or parts will be replaced and shipped only to the warranty holder. Warranties are non-transferable to any other person than the original purchaser. All purchases must be made through official Deruiz channels. The warranty only covers product defects that were present at the time of delivery.
Within 30 days of purchase, Deruiz will cover the costs of labor and parts associated with warranty claims. It is the owner’s responsibility to inspect the bicycle immediately upon receipt, within a maximum of 3 days. Shipping claims are time-sensitive. To expedite the resolution of issues/defects, the owner must send an email with a photo and/or video to [email protected].
After the initial 30 days, Deruiz provides free replacement parts for defective items within two years. The owner is responsible for shipping costs. It is necessary to send an email with a photo or video to [email protected] for the warranty service to be carried out.
Deruiz reserves the right to request proper evidence/documentation. This is essential for the safety of all riders. Evidence may include photos or videos, descriptions of the item in question, or the problem. For the most up-to-date documents, bicycle models, additional information, instructional videos, and more, please visit us on the Deruizebike channel.

No.	Component	Warranty period	Warranty content
1	Motor	24 Months	The motor can be replaced with a new one within 24 months. Alternatively, if damage occurs to the internal wiring, coil, or phase, if they are burned, if the magnets are demagnetized or detached, if the shaft is deformed, or if other quality issues arise that cannot be repaired, the motor can be replaced. In general, if the hub or axles are deformed.
2	Motorhall, motor bearings	24 Months	Hall sensor burnout, loud bearing noises or cracks.
3	Lithium battery	24 Months	Leakage occurs or capacity less than 60 % during the first 12 months; a further 12 months applies to maintenance (except for associated battery locks, battery housing. charging sockets, battery holders and other accessories). For other special battery types, separate specifications may apply.
4	Frame, handlebars, rear frame, front and rear wheel hub, fork, stem, seat tube	24 Months	Performance defects due to product reasons cannot be repaired. Welding, desoldering, breakage and distortion can be replaced. Steering handle, handlebar and deformation can be replaced. Damage caused by human impact such as shocks and unauthorized modifications cannot be covered.
5	Controller, charger, cable, inverter, power management, switch, lock, indicators, horn, brake lever, switch, handlebar guard, damper, brackets, bottom bracket, crank set, disc brakes, power OFF switch.	24 Months	Defects in performance cannot be eliminated. Welding, desoldering, breakage and distortion can be replaced, shock absorption, oil leakage and deformation can be replaced. Damage caused by human influences such as impact and unauthorized modifications are not guaranteed.
6	Headlight mounting, LED bulb, saddle, seat post, brake hose, front chainring, pedals chainring, pedals, galvanized components. galvanized components.	24 Months	Welding defects, desoldering, cracking, twisting and flaking of paint are replaced replaced (or compensated for). Damage caused by human influences, such as e.g. impact, overweight and unauthorized modifications are not covered by the covered by the warranty. Paint defects or peeling and cracks on an area of more more than 1 square centimeter can be replaced.
7	Tires, tubes, valves, spokes, handles, fuses, charging sockets, faulty brake pads	6 Months	The inner tube is cracked or defective. Tire production damage that is not caused by wear and tear. Damage caused by human influences such as impacts and unauthorized modifications cannot be accepted.

NOTE:

The above periods depend on the date of purchase.
For pedelecs used by households, the warranty period specified in the table above applies.
For vehicles that are not used for family purposes (e.g. business vehicles, commercial vehicles, company collec
vehicles, group purchases, leased vehicles), the warranty period is half of the provisions in the table above.
table above.
If there is a special agreement, the agreed content must be implemented.
If you do not use the pedelec for a longer period of time, you should charge the battery at least once a month in order to
extend the service life of the rechargeable battery and avoid the loss of performance and loss of warranty.

Warranty limitation

1	The above table is the basis if the specified warranty period and the specified warranty scope are exceeded. It is assumed that the time exceeds the warranty period.
2	Brake pads, motor covers, nuts and bolts and other standard parts, trim parts, black parts, tread wear parts and consumables are based on the above table. wear parts and consumables are based on the table above, and those that exceed the specified warranty period and scope are considered to be time and scope are considered warranty service.
3	Advertising promotion, promotional items, noise level, as well as soft and hard impressions, and other aspects of subjective perception. Damages caused by external factors such as smoking, drugs, earthquakes, typhoons, floods, lightning strikes, chemical corrosion, etc. In cases of non-negligence, service can still be provided.
4	Damage to other parts caused by the use of non-original parts, unauthorized changes to the circuit and configuration are not covered by the warranty and the user bears all relevant responsibilities.
5	Failures caused by human factors such as crashes, crashes, overloading, speeding, unauthorized modification, non-use of original accessories and non-operation in accordance with the operating instructions.
6	No maintenance card, invoice, receipt, etc. Ticket cards do not match and accessories are incomplete.
7	Chargers, controllers, etc. for brands and seals that are artificially torn are not covered by the warranty.
8	Battery loss, warping, soaking and damage from external causes are not warranted, and all batteries and accessories are not covered by the cycle warranty.